W-Case Tracking and Escalation

This is an updated version of the old Workflow resources that shipped with ArcSight ESM prior to ESM v6.9.0.

Main Use Cases

Below are the main use cases for this packages

Use Case 1: Case Management

Describe the use case, including benefits and some implementation details

Use Case 2

Describe the use case, including benefits and some implementation details

Use Case 1

Describe the use case, including benefits and some implementation details

Supported Log Sources

Here are the log source types supported by this package as delivered:

Vendor Product Version(s) Comments
ArcSight ArcSight All This package relies on ESM internal audit events regarding cases and notifications.

Download Instructions

TBD

Installation

Cookbook installation instructions
  1. Install Step 1
  2. Install Step 2
  3. Install Step 3
  4. etc.

Configuration

Cookbook configuration and customization instructions
  1. Config Step 1
  2. Config Step 2
  3. Config Step 3
  4. etc.

Extensibility

Ideas on how to extend the package for new log sources, new use cases.

Resources

The link below contains a table of all resources included in this package:

Uninstallation

Cookbook uninstallation instructions
  1. Uninstall Step 1
  2. Uninstall Step 2
  3. Uninstall Step 3
  4. etc.

Special Instructions for Editors

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Create New Resource Table

-- GeorgeBoitano - 26 Jan 2016
Topic revision: r2 - 24 May 2017, PrenticeHayes


 


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